Preface

This manual provides information about the error messages you may encounter when installing and using OracleAS Portal. It augments the message texts by providing additional cause and action information. For more information on error messages in Oracle Application Server 10g, browse the documentation on the Oracle Technology Network (OTN) at http://www.oracle.com/technology/products/ias/index.html.

Audience

This manual is intended for anyone who uses OracleAS Portal and requires more information about an error message encountered in the product. For more documentation on Oracle Application Server Portal, visit our product documentation page on the Oracle Technology Network (OTN) at http://www.oracle.com/technology/products/ias/portal/documentation.html.

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at

http://www.oracle.com/accessibility/

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

TTY Access to Oracle Support Services

Oracle provides dedicated Text Telephone (TTY) access to Oracle Support Services within the United States of America 24 hours a day, seven days a week. For TTY support, call 800.446.2398.

Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
`monospace`	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

Abnormal Conditions

Sometimes you may encounter an error that is known as an abnormal condition, which may arise from one of the following causes:

Someone has done something that prevented your application from completing the requested task. For example, if someone bypassed the user interface and changed data in a database table, they might have typed an invalid value.
A software bug prevented the requested task from completing.

Action: First contact your system administrator to determine if the message was caused by something other than OracleAS Portal. If you determine that the message was not the result of user error or a system problem, then contact Oracle Support Services.

Calling Oracle Support Services

Some errors (that is, internal errors) will require that you call Oracle Support Services to report the error. When you call Support Services, please have the following information at hand:

Your name, company, and Oracle Support ID number.
The hardware, operating system, and release number of the operating system you are using.

The complete version number of the component you were using when you encountered the error, including revision number and port release number, if any.

Note:

If you are unsure of the component's version number, click the Global Settings link in the Services portlet (by default, this portlet is located on the Portal sub-tab of the Administer tab of the Portal Builder Page). On the resulting page, the version number is displayed in the Version Information section of the Main tab (at the bottom of the page).

All other products (and version numbers) in use when you encountered the error (for example, Oracle 8.0.4).
If you encountered one or more error messages, the exact message numbers and descriptions, in the order they appeared.
A description of the problem, including any unusual conditions.
The problem severity, according to the following codes:
1. Program not usable. Critical impact on operations.
2. Program usable. Operations severely restricted.
3. Program usable with limited functions. Not critical to overall operations.
4. Problem circumvented by customer. Minimal effect, if any, on operations.