Workflow Open Mail (Direct) Message (Oracle Workflow Help)

Oracle Workflow Guide
Release 2.6.2
Part Number A95265-03


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Workflow Open Mail (Direct) Message

If you select the direct response method, the Notification system uses the Workflow Open Mail (Direct) message as a template for e-mail notifications that require a response. The notification template includes generic instructions on how to respond to a notification. It also includes the following information about a message: message priority, date that a response is due, and any comments from the sender of the message or, if the notification is forwarded from another user, any comments from the forwarder.

Note: To select the direct response method, set DIRECT_RESPONSE=Y in the configuration file for the Notification Mailer. See: To Create a Configuration File for the Notification Mailer.

The response instructions in the plain text message body describe how to reply using the direct response method. This message is used for notifications sent to performers with a notification preference of MAILTEXT or MAILATTH. The response instructions in the HTML-formatted message body describe how to reply using the automatically generated response template. This message is used for notifications sent to performers with a notification preference of MAILHTML, and is also attached to notifications sent to performers with a notification preference of MAILATTH.

Note: Responses that are generated automatically from an HTML-formatted notification or attachment always use a response template, regardless of which response method you select in the DIRECT_RESPONSE parameter.

The Workflow Open Mail (Direct) message has the following message attributes. The values are drawn from the message definition associated with a notification activity.

START_DATE	The date the message is sent.
TO	The role the notification is sent to; the performer.
SUBJECT	The subject line defined in the message.
BODY	The text of the body defined in the message.
COMMENT	Comments added by the sender or the forwarder.
PRIORITY	The priority of the notification message.
DUE_DATE	The date by which a response is required, specified in the notification activity.
NOTIFICATION	Required notification code used to identify the information in the notification.
RESPONSE	The user response section as defined by the Respond message attributes in the actual notification message definition.
MAILTO	The content of the HTML tag that a recipient would click on to respond to a notification. This attribute is used only for HTML e-mail notifications.
CLICK_HERE_ RESPONSE	The content of the HTML tag that a recipient would click on to access the Notification Details page to respond to a notification. This attribute is not currently used.

You can customize the boilerplate text that appears in the body of the Workflow Open Mail (Direct) message, where attributes preceded by an ampersand (&) are token substituted with runtime values when the notification is sent.

The boilerplate text for a plain text message body is as follows:

Oracle Workflow Notification

&COMMENT

____________________________________________________



Response Instructions for &NOTIFICATION



To submit your response, reply to this message, including this note with your reply.  The first lines of your reply must be your responses to the notification questions.  Instructions below detail exactly what should be placed on each line of your reply.



&RESPONSE



____________________________________________________



Notification Details:

&BODY



Due Date: &DUE_DATE

The boilerplate text for a HTML-formatted message body is as follows:

<HTML> <HEAD> <TITLE> Oracle Workflow Notification </TITLE> </HEAD>

 <BODY BGCOLOR="#FFFFFF" >

 <P><B><FONT SIZE=+1>&COMMENT</FONT> </B>

 <P>&BODY

<P><B>Please click on one of the following choices to automatically generate an E-mail response.  Before sending the E-mail response to close this notification, ensure all response prompts include a desired response value within quotes.</B>

<P>&MAILTO

 </BODY>

 </HTML>

See: Modifying Your Message Templates


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