38 Web Access Client Service

The Web Access Client Service target is a grouping of the Web Access Client Address Book Service, Web Access Client Directory Service, Web Access Client Messaging Service, and Web Access Client Scheduling Service that are accessed by general users.

38.1 Response

The Response category checks and displays whether or not the Web Access Client Service is available. Its status depends upon the status of all Web Access Client Services. The Web Access Client Service is available only when all these services are available.

38.1.1 Status

This metric shows whether or not the Web Access Client Service is available.

User Action

If the Status of Web Access Client Service is down, then check the results obtained by Root Cause Analysis on the Web Access Client Service Home Page.

38.2 Response Time

The Response Time Category gives you information about total user action time.

38.2.1 User Action Total Time (ms)

This metric shows the total time taken by Web Access Client Service to service their transactions (including login time and connection time).

Metric Summary

The following table shows how often the metric's value is collected.

Target Version	Evaluation and Collection Frequency
Version 1.0	Every 15 minutes

38.3 Statistics

The Statistics Category gives you information about current active search requests, current active sessions and current directory cache usage.

Note:

For target Version 1.0, the collection frequency for each metric is every 15 minutes.

The following table lists the metrics and their descriptions.

Table 38-1 Statistics Metrics

Metric	Description
Current Active Search Requests	Number of search requests that are active (ongoing). This is a good indication of how busy the Search application is
Current Active Sessions	Number of active sessions. Active sessions is an indication of the number of users connected to the Web Access client application. So, this is a good representation of the load on the Web Access client application
Current Directory Cache Usage	Number of directory caches currently in use. This is a good indication of the concurrent and current user access of the Web Access Client service application