98 Voicemail and Fax

This target represents the Voicemail and Fax component. The Voicemail and Fax Component is the highest level of the Oracle Voicemail and Fax deployment. An Oracle Collaboration Suite (OCS) deployment has one Voicemail and Fax component. There may be multiple OCS deployments and, therefore, multiple Voicemail and Fax components being managed by Enterprise Manager Grid Control. Each component would be configured against a separate Oracle Internet Directory. An example of this is an ISP deployment with multiple versions of Oracle Voicemail and Fax running. The components in the hierarchy are rolled up into the Voicemail and Fax component. It is an abstraction of the Voicemail and Fax system and related Oracle Collaboration Suite dependencies such as the Collaboration Suite Databases and Oracle Internet Directory.

From the Voicemail and Fax component level, you can drill down to each of the following levels in the hierarchy:

PBX-Application Clusters that define a relationship between a Voicemail and Fax Application and one or more PBXes
Voicemail and Fax Applications that support a PBX-Application Cluster
Each of the 11 services that comprise a Voicemail and Fax Application

From the Voicemail and Fax component level, you can get an overview of the system and how it is performing. For example, you can see which PBX-Applications Clusters are performing poorly. You can find out if the Oracle Collaboration Suite dependencies such as the Collaboration Suite Databases or the Oracle Internet Directory are up or down. You can start at the component level and identify trouble areas, then drill down into the hierarchy to identify more specifically where the problem lies. You perform system-level tasks such as managing users, creating groups and sites, and setting system-wide defaults. You can manage any of the subcomponents of the Voicemail and Fax component, including starting, stopping, restarting, and reloading.

98.1 Voicemail and Fax Response

This category contains metrics that provide information about the Up/Down status of the Voicemail and Fax component.

98.1.1 Status

This metric provides information about the Up/Down status of the Voicemail and Fax component. It alerts you when the Voicemail and Fax target is down. The Voicemail and Fax target is considered down when any of its member targets, that is, any one of its PBX-Application Cluster targets, is down. The evaluation of this metric is triggered whenever there is a change in the Up/Down status of any of its member targets. The alert message for the status of the Voicemail and Fax target lists the members, followed by their state. The possible states are: Up, Down, Unreachable, Blackout, Agent Down, Metric Error, and Status Pending.

Metric Summary

The following table shows how this metric is evaluated and the alerts that get generated.

Target Version	Evaluation and Collection Frequency	Alert Text	Alert Example
All Versions	Every time there is a change in the Response Status of its member targets	Members status --> %Non-zero count of members% Up; %Non-zero count of members% Down; %Non-zero count of members% Unreachable; %Non-zero count of members% Blackout; %Non-zero count of members% Agent Down; %Non-zero count of members% Metric Error; %Non-zero count of members% Status Pending;	Members status --> 1 Up; 3 Status Pending;

User Action

The status of the Voicemail and Fax target is dependent on the status of its members. To investigate why the Voicemail and Fax target is down, check for alerts that may have been generated by its member targets, that is, the PBX-Application Clusters.