35 Real-Time Collaboration Service

The Real-Time Collaboration Service target is a grouping of the Real-Time Collaboration User Access Services that is accessed by general users.

35.1 Midtier Statistics

The Midtier Statistics Category gives you information about conference minutes, current users, and web conferences.

Note:

For target Version 1.0, the collection frequency for each metric is every 15 minutes.

The following table lists the metrics and their descriptions.

Table 35-1 Midtier Statistics Metrics

Metric	Description
Conference Minutes (last cal week)	Total duration (in minutes) of the last web conference
Users (current)	Total number of users currently using web conferencing functionality
Web Conferences (current)	Total number of conferences currently active

35.2 Response

The Response category checks and displays whether or not the Real-Time Collaboration Services are available.

35.2.1 Status

This metric shows whether or not the Real-Time Collaboration Services are available. The status is "up" only when all the Real-Time Collaboration Services are available.

User Action

If the Status of Real-Time Collaboration Service is down, then check the results obtained by Root Cause Analysis on the Real-Time Collaboration Service Home Page.

35.3 Response Time

The Response Time Category gives you information about total user action time.

35.3.1 User Action Total Time (ms)

This metric shows the total time taken by Real Time Collaboration services to service their transactions (including login time and connection time).

Metric Summary

The following table shows how often the metric's value is collected.

Target Version	Evaluation and Collection Frequency
Version 1.0	Every 15 Minutes