Orig. Workflow Open Mail (More Information Request) Message (Oracle Workflow Administrator's Guide)

Oracle Workflow Administrator's Guide
Release 2.6.3.5
Part Number B12160-02


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Orig. Workflow Open Mail (More Information Request) Message

Oracle Workflow provides the Orig. Workflow Open Mail (More Information Request) message as an alternative template that you can optionally use as a template to send a request for more information about a notification from one user to another user. This template does not include the header attributes that are displayed in the Workflow Open Mail (More Information Request) message.

The Orig. Workflow Open Mail (More Information Request) notification template includes generic instructions on how to respond with the requested information. It also includes the following information about a message: the name of the sender of the message, the date that a response is due, and any history of actions on the notification.

The response instructions in the plain text message body describe how to reply manually. This message is used for notifications sent to performers with a notification preference of MAILTEXT or MAILATTH. The response instructions in the HTML-formatted message body describe how to reply using the automatically generated response template. This message is used for notifications sent to performers with a notification preference of MAILHTML or MAILHTM2, and is also attached to notifications sent to performers with a notification preference of MAILATTH.

The Orig. Workflow Open Mail (More Information Request) message has the following message attributes. The values are drawn from the message definition associated with a notification activity.

DUE_DATE The date by which a response is required, specified in the notification activity.

BODY The text of the body defined in the message.

SUBJECT The subject line defined in the message.

COMMENT Comments added by the sender or the forwarder.

SENDER The name of the sender of the message, as displayed in the From column in the Worklist.

HISTORY The history of actions on the notification.

QUESTION Details about what information is being requested.

RESPONSE The user response section.

NOTIFICATION Required notification code used to identify the information in the notification.

The boilerplate text for a plain text message body is as follows:

Oracle Workflow Notification



_________________Start of Response Template_________________



More Information Template for &NOTIFICATION

User &SENDER has requested more information for the notification. Please reply to this message, including this response template with your reply.  Copy and paste from this message if necessary to obtain an editable copy of the template. Insert your comments between the quotes against the prompt.

Question: &QUESTION

&RESPONSE

__________________End of Response Template__________________

Notification Details:

&BODY

Due Date: &DUE_DATE



&HISTORY

The boilerplate text for a HTML-formatted message body is as follows:

<HTML> <HEAD> <TITLE> Oracle Workflow Notification </TITLE> </HEAD> 

<BODY BGCOLOR="#FFFFFF" > 

<P>

<P>User &SENDER has requested more information for the following notification.

<P>&BODY

<P>Question: <B>&QUESTION</B>

<P><B>Please click on the following link to automatically generate an E-mail response for this question.  Before sending the E-mail response, ensure desired comments within quotes.</B>

<P>&MAILTO 

<P>&HISTORY 

</BODY> 

</HTML>

See: Modifying Your Message Templates

Contents

Index

Glossary

DUE_DATE	The date by which a response is required, specified in the notification activity.
BODY	The text of the body defined in the message.
SUBJECT	The subject line defined in the message.
COMMENT	Comments added by the sender or the forwarder.
SENDER	The name of the sender of the message, as displayed in the From column in the Worklist.
HISTORY	The history of actions on the notification.
QUESTION	Details about what information is being requested.
RESPONSE	The user response section.
NOTIFICATION	Required notification code used to identify the information in the notification.