Workflow Open Mail (More Information Request for Outlook Express) Message (Oracle Workflow Administrator's Guide)

Oracle Workflow Administrator's Guide
Release 2.6.3.5
Part Number B12160-02


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Workflow Open Mail (More Information Request for Outlook Express) Message

If you use an e-mail application such as Microsoft Outlook Express as your e-mail client, you should select the standard Workflow Open Mail (More Information Request for Outlook Express) message as a template for requests for more information about a notification from one user to another user, for users with a notification preference of MAILHTML, MAILHTM2, or MAILATTH. This message includes a link to the Notification Details web page to let users respond to the request there. This template is provided to accommodate e-mail applications that cannot process the response links included in the Workflow Open Mail (More Information Request) template. In particular, if you select the Workflow Open Mail for Outlook Express message template for a notification mailer, then you should also select the Workflow Open Mail (More Information Request for Outlook Express) message template for that notification mailer. See: Workflow Open Mail for Outlook Express Message.

Note: To select the Workflow Open Mail (More Information Request for Outlook Express) message template for a notification mailer, you must manually set the internal mailer parameter named OPEN_MORE_INFO to the value OPEN_MORE_INFO_OUTLOOK. See: Setting Up Notification Mailers.

The response instructions in the plain text message body describe how to reply manually using the templated response method. This message is used for notifications sent to performers with a notification preference of MAILATTH. The HTML-formatted message body includes a link called "Click here to respond" which lets users access the notification in the Notification Details web page to respond to the request for information. This message is used for notifications sent to performers with a notification preference of MAILHTML or MAILHTM2, and is also attached to notifications sent to performers with a notification preference of MAILATTH.

Note: When users choose the "Click here to respond" link, it automatically attempts to establish a web session with the web server. Users must be able to connect to the web server to use this link to respond to a notification. See: Reviewing Notifications via Electronic Mail, Oracle Workflow User's Guide.

The Workflow Open Mail (More Information Request for Outlook Express) message has the following message attributes. The values are drawn from the message definition associated with a notification activity.

DUE_DATE The date by which a response is required, specified in the notification activity.

BODY The text of the body defined in the message.

SUBJECT The subject line defined in the message.

COMMENT Comments added by the sender or the forwarder.

SENDER The name of the sender of the message, as displayed in the From column in the Worklist.

HISTORY The history of actions on the notification.

QUESTION Details about what information is being requested.

RESPONSE The user response section.

NOTIFICATION Required notification code used to identify the information in the notification.

HEADER Standard header attributes and any custom header attributes defined to hold key information for the message. See: Header Attributes, Oracle Workflow Developer's Guide.

TIMEZONE The time zone of the dates and times displayed in the notification, based on the time zone of the server from which the notification was sent. This attribute is not currently used.

CLICK_HERE_ RESPONSE The content of the HTML tag that a recipient would click on to access the Notification Details page to respond to a request for more information. This attribute is used only for HTML e-mail notifications.

You can customize the boilerplate text that appears in the body of the Workflow Open Mail (More Information Request for Outlook Express) message, where attributes preceded by an ampersand (&) are token substituted with runtime values when the notification is sent.

The boilerplate text for a plain text message body is as follows:

Oracle Workflow Notification

&TIMEZONE

_________________Start of Response Template_________________

More Information Template for &NOTIFICATION



User &SENDER has requested more information for the notification. Please reply to this message, including this response template with your reply.  Copy and paste from this message if necessary to obtain an editable copy of the template. Insert your comments between the quotes against the prompt.



Question: &QUESTION



&RESPONSE



__________________End of Response Template__________________



Notification Details:

&HEADER

&BODY



Due Date: &DUE_DATE



&HISTORY

The boilerplate text for a HTML-formatted message body is as follows:

<HTML> <HEAD> <TITLE> Oracle Workflow Notification </TITLE><STYLE>

<!--

A:link {font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;color:#663300}

A:active {font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;color:#ff6600}

A:visited {font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;color:#996633}

-->

</STYLE> </HEAD> 

<BODY BGCOLOR="#FFFFFF" > 

<P><SPAN style="font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;font-weight:normal;color:#336699">&TIMEZONE

</SPAN>

<P><SPAN style="font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;font-weight:normal;color:#000000">From: &SENDER

<P>Question: <B>&QUESTION</B>

<P><B>Please click on the following link to respond to this request for more information</B>

<P>&CLICK_HERE_RESPONSE

<P><B>Notification Detail:</B></SPAN>

<P>&HEADER

<P>&BODY

<BR>

<SPAN style="font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;font-weight:normal;color:#000000">Question: <B>&QUESTION</B>

<P><B>Please click on the following link to respond to this request for more information</B>

<P>&CLICK_HERE_RESPONSE </SPAN>

<P>&HISTORY

</BODY> 

</HTML>

See: Modifying Your Message Templates

Contents

Index

Glossary

DUE_DATE	The date by which a response is required, specified in the notification activity.
BODY	The text of the body defined in the message.
SUBJECT	The subject line defined in the message.
COMMENT	Comments added by the sender or the forwarder.
SENDER	The name of the sender of the message, as displayed in the From column in the Worklist.
HISTORY	The history of actions on the notification.
QUESTION	Details about what information is being requested.
RESPONSE	The user response section.
NOTIFICATION	Required notification code used to identify the information in the notification.
HEADER	Standard header attributes and any custom header attributes defined to hold key information for the message. See: Header Attributes, Oracle Workflow Developer's Guide.
TIMEZONE	The time zone of the dates and times displayed in the notification, based on the time zone of the server from which the notification was sent. This attribute is not currently used.
CLICK_HERE_ RESPONSE	The content of the HTML tag that a recipient would click on to access the Notification Details page to respond to a request for more information. This attribute is used only for HTML e-mail notifications.