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Although message templates are defined as messages in Oracle Workflow Builder, they are not true messages. Rather, they serve as outlines for e-mail messages sent by notification mailers. Message templates determine the basic format of an e-mail notification, including what header information to include, and whether and where to include details such as the message due date and priority. Message templates for notifications that require a response should also describe the syntax the reply should follow and list the information needed to confirm the notification.

It is not recommended to modify the standard templates. However, you can optionally customize the message templates used to send your e-mail notifications by either using the alternative templates provided in the System: Mailer item type by Oracle Workflow, or creating your own custom message templates in the System: Mailer item type using the Workflow Builder. You can implement alternative standard or custom templates in the following ways:

• Assign the templates you want to a particular notification mailer service component in the mailer configuration parameters. The templates assigned to a mailer override the default System: Mailer templates. See the Oracle Applications Manager online help or the Oracle Enterprise Manager online help.

• Assign the templates you want to a particular notification in a workflow process by defining special message attributes. In this case the templates assigned to the notification override both the templates assigned to a mailer and the default System: Mailer templates. See: Notification Mailer Message Template Attributes, Oracle Workflow Developer's Guide.

Note: Do not modify, add new attributes to, or delete existing attributes from the standard message templates in the System: Mailer item type.

If you create new custom templates, you must name the message attributes for these templates with the same names as the message attributes for the standard templates. A notification mailer can only token substitute the attributes in the message body if you use the standard attribute names.

You can optionally omit some of the standard tokens from your custom templates, if you do not want to send the information they represent. However, you should not omit the tokens that represent the key information to be conveyed in the notification. For example, if you define a custom version of a template that includes the &BODY token, you must include the &BODY token in the custom template as well, in order to include the body text of the particular notification that is being sent into the template outline.

If you add a new token in a custom template, you must set up the necessary substitution yourself. By default, a notification mailer only performs token substitution for the standard tokens that are listed for the default templates.

Context: You need to perform this step only once.

Note: In addition to the message templates listed here, the System: Mailer item type also includes some other messages which are not currently used.

See: Workflow Open Mail (Templated) Message

See: Orig. Workflow Open Mail (Templated) Message

See: Workflow Open Mail (Direct) Message

See: Orig. Workflow Open Mail (Direct) Message

See: Workflow Open Mail for Outlook Express Message

See: Orig. Workflow Open Mail for Outlook Express Message

See: Workflow Open FYI Mail Message

See: Orig. Workflow Open FYI Mail Message

See: Workflow View From UI Message

See: Workflow View FYI From UI Message

See: Workflow URL Attachment Message

See: Workflow Canceled Mail Message

See: Orig. Workflow Canceled Mail Message

See: Workflow Invalid Mail Message

See: Orig. Workflow Invalid Mail Message

See: Workflow Closed Mail Message

See: Orig. Workflow Closed Mail Message

See: Workflow Summary Mail Message

See: Workflow Summary Mail (HTML) Message

See: Workflow Warning Mail Message

See: Workflow Signature Required Mail Message

See: Workflow Signature Warning Mail Message

See: Workflow Secure Mail Content Message

See: Workflow Open Mail (More Information Request) Message

See: Orig. Workflow Open Mail (More Information Request) Message

See: Workflow Open Mail (More Information Request for Outlook Express) Message

See: Workflow Invalid Open Mail (More Information Request) Message

See: Reviewing Notifications via Electronic Mail, Oracle Workflow User's Guide